Returns & Refunds Policy

1. Returning an Item

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If you wish to return an item, please contact us at support@beautifulbrass.com within 14 days of receiving your order to notify us of your decision to return.

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Once you have notified us, you have a further 14 days to return the item(s). We will provide the return address by email.

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Returned items must be:

• Unused

• In their original packaging

• In a resaleable condition

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Once we receive your return, we aim to process your refund within 3–5 working days. Refunds will be issued to the original payment method.

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Please note:

• The cost of the item(s) will be refunded

• Original delivery charges are non-refundable, unless the item is faulty or incorrect

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2. Changing or Cancelling an Order

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Once an order has been placed, changes or cancellations may not always be possible.

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If you need to amend a delivery address, remove an item, or cancel your order, please contact us as soon as possible at support@beautifulbrass.com, and we will do our best to assist.

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If your order has already been dispatched, any unwanted items will need to be returned in accordance with our standard returns process above.

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3. Refunds Without a Return

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In rare circumstances, we may be unable to fulfil part or all of an order - for example, if an item is found to be damaged before dispatch.

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In these cases, we will:

• Issue a full refund for the affected item(s)

• Notify you promptly

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No return will be required where the item has not been dispatched.

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4. Faulty or Incorrect Items 

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If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at support@beautifulbrass.com.

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In line with your statutory rights:

• We will offer a replacement or refund

• Return postage will be covered by us where applicable​

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Your statutory rights under UK consumer law are not affected by this policy.

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