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Privacy Policy

At Beautiful Brass, we understand that your privacy is important and we are committed to protecting your personal information. Please read this Privacy & Safety Policy carefully to understand how we collect, use, protect, and handle your personal information.

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1. Collection of Information

When you visit our website or place an order, we may collect personal information that you voluntarily provide, including your name, billing and delivery address, email address, and payment details (processed securely by our payment provider - we do not store complete card information on our servers).

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We also automatically collect certain technical information, including your Internet Protocol (IP) address, browser type, and operating system, to help us understand how visitors use our website and to improve site functionality.

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2. Use of Informati0n

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you about your order or enquiries

  • Screen orders for potential risk or fraud

  • Improve and optimise our website and services

  • Provide marketing communications where you have consented or where permitted by law

 

3. Lawful Basis for Processing

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Under UK data protection law, we process your personal data on the following lawful bases:

  • Performance of a contract (e.g. fulfilling your order)

  • Legal obligation (e.g. tax and accounting requirements)

  • Legitimate interests (e.g. fraud prevention, website improvement)

  • Consent, where required (e.g. marketing communications)

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You may withdraw consent at any time by contacting us or using the unsubscribe link in our emails.

 

4. Disclosure of Information

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We may share your personal information with trusted third parties where necessary to operate our business, including:

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  • Payment processors

  • Delivery and logistics providers

  • Website hosting and analytics services

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We may also disclose personal information if required to do so by law or to enforce our Terms of Service.

 

5. Security

We take reasonable and appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

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Our website uses SSL encryption to protect sensitive information transmitted during checkout and account access.

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6. Third-Party Services

Third-party providers used by us will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. Each provider has its own privacy policies governing their use of your information.

 

7. Cookies

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience.

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How we use cookies

We use both essential and optional cookies on our website:

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Essential cookies (always active)

These cookies are necessary for our website to function properly. You cannot opt out of these cookies as they're required for basic operations.

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Purpose:

  • Maintaining your session as you navigate the site

  • Keeping you logged in to your account

  • Remembering items in your shopping cart

  • Ensuring security and preventing fraud

  • Load balancing and site performance​

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Duration: Session cookies (deleted when you close your browser) or up to 12 months

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Optional cookies (require your consent)

Analytics cookies

We use analytics cookies to understand how visitors interact with our website, which helps us improve our service.

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What we collect:

  • Pages you visit and time spent on each page

  • How you arrived at our site (referral source)

  • Device type, browser, and screen resolution

  • General location (country/city level only)

 

Tools we use:

  • Google Analytics

 

Duration: Up to 24 months

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Advertising cookies

These cookies help us show you relevant advertisements and measure the effectiveness of our marketing campaigns.

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What they do:

  • Remember websites you've visited

  • Build a profile of your interests

  • Show you targeted advertisements on other websites

  • Measure ad campaign performance

  • Limit how many times you see the same ad

 

Third parties who may set cookies:

  • Google Ads

  • Facebook Pixel

  • Instagram

 

Duration: Up to 24 months

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Preference cookies

These cookies remember your choices to provide a more personalised experience.

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What they remember:

  • Language preferences

  • Region or country selection

  • Display settings (e.g., dark mode)

  • Font size adjustments

 

Duration: Up to 12 months

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Third-party cookies

Some cookies are set by third-party services we use. We don't control these cookies, and you should check the relevant third party's website for more information.

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Third parties we work with:

 

Managing your cookie preferences

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Through our website

You can manage your cookie preferences at any time by clicking the "Cookie Preferences" link in the footer of our website.

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Through your browser

You can also control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data

  • Firefox: Settings > Privacy & Security > Cookies and Site Data

  • Safari: Preferences > Privacy > Cookies and website data

  • Edge: Settings > Cookies and site permissions

 

Note: Blocking or deleting essential cookies may affect website functionality.

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8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

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9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

To exercise these rights, please contact us using the details below.

 

10. Changes to Privacy & Safety Policy

We may update this Privacy & Safety Policy from time to time. Any changes will be posted on this page and take effect immediately upon publication.

 

Contact Us

If you have any questions about this Privacy & Safety Policy or how we handle your personal information, please contact us at: support@beautifulbrass.com

 

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