FAQs
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1. What materials are your products made from?
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Most of our pieces are made from solid brass, though some feature carefully selected materials chosen for their strength, beauty, or to achieve a specific finish. You’ll find full material details listed in each product description.
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2. How do I care for your hardware?
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Brass naturally develops a beautiful patina over time, but if you'd like to maintain a brighter shine, gently polish with a soft cloth. Avoid abrasive cleaners or harsh chemicals — a little warm water and mild soap usually does the trick. In high-humidity areas like bathrooms or coastal homes, regular wiping will help prevent tarnish and protect the finish.
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3. Are your products suitable for bathrooms or kitchens?
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Yes! Brass is a durable material and works beautifully in kitchens and bathrooms. We recommend regular gentle cleaning, as outlined above, to preserve its elegance in humid spaces.
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4. Can I use your hardware on furniture like wardrobes and dressers?
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Absolutely — our knobs and handles are perfect for furniture and cabinetry.
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5. Do you design and make the pieces yourselves?
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Most of our pieces are made using precision machinery to ensure a high-quality finish. While we don’t design or make them in-house, we carefully select each piece for its elegance, craftsmanship, and timeless style.
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6. How do I install your hardware?
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Each item comes with the necessary fittings (typically screws or bolts). Installation is usually simple, but if you're unsure, we recommend seeking help from a professional to ensure a perfect finish.
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7. Do you ship internationally?
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Yes — we ship worldwide from the UK. Shipping costs and estimated delivery times will be calculated at checkout. Please note that international customers may need to pay tax or customs before or upon delivery in their country. Please see the Shipping Policy for more information.
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8. How long will my order take to arrive?
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We aim to dispatch orders within 1–2 business days. Delivery times vary depending on your location. UK orders usually arrive within a week, and international orders typically take 1–3 weeks depending on customs and postal services.
If you require your item as fast as possible and you are based in the UK, please select Fast Delivery and we will post your parcel First Class.
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9. Can I return or exchange my item?
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Of course. If you’re not completely satisfied, you can return your item within 14 days of delivery. Please see our Returns Policy for full details.
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10. Do you offer discounts for interior designers or bulk orders?
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Yes, we love working with designers and trade professionals. Please get in touch with your project details, and we’ll be happy to discuss options.
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