FAQs

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1. What materials are your products made from?

Most of our pieces are made from solid brass, though some feature carefully selected materials chosen for their strength, beauty, or to achieve a particular finish. Full material details are listed in each product description.

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2. How do I care for your hardware?

Brass naturally develops a beautiful patina over time. If you prefer to maintain a brighter shine, gently polish with a soft cloth. Avoid abrasive cleaners or harsh chemicals — a little warm water and mild soap is usually all that’s needed. In high-humidity spaces such as bathrooms or coastal homes, regular wiping will help preserve the finish and prevent tarnish.

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3. Are your products suitable for bathrooms or kitchens?

Yes — brass is durable and works beautifully in kitchens and bathrooms. We recommend regular gentle cleaning, as outlined above, to maintain its appearance in humid environments.

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4. Can I use your hardware on furniture such as wardrobes and dressers?

Absolutely. Our knobs, handles, and hooks are perfect for furniture, wardrobes, and cabinetry — a simple way to elevate any piece.

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5. Do you design and make the pieces yourselves?

No — we don’t design or manufacture our products in-house. We carefully source each piece from trusted makers, choosing items that reflect our values of elegance, quality, and timeless style. Every product is selected for its craftsmanship and enduring appeal.

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6. How do I install your hardware?

Most items come with the necessary fittings (typically screws or bolts). Installation is straightforward, but if you’re unsure, we recommend asking a professional to help ensure a perfect finish.

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7. Do you ship internationally?

Yes — we ship worldwide from the UK. Shipping costs and estimated delivery times are calculated at checkout. Please note that international customers may be responsible for any tax or customs charges upon delivery. See our Shipping Policy for more details.

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8. How long will my order take to arrive?

We aim to dispatch orders within 1–2 business days.

• UK orders usually arrive within 3–7 days.

• International orders typically take 1–3 weeks, depending on customs and local postal services.

If you’re based in the UK and need your order quickly, please select Fast Delivery at checkout — we’ll send it First Class.

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9. Can I return or exchange my item?

Of course. If you’re not completely satisfied, you can return your item within 14 days of delivery. Please see our [Returns Policy] for full details.

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10. Do you offer discounts for interior designers or bulk orders?

Yes — we love working with interior designers and trade professionals. Please get in touch with your project details, and we’ll be happy to discuss trade pricing and large-order options.

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